SERVICE FEATURES
MEIKO AUSTRALIA OFFERS A WIDE RANGE OF TECHNICAL SUPPORT FOR CUSTOMERS THROUGHOUT AUSTRALIA
Wherever you are based, a MEIKO factory trained technician or service partner is within easy reach. All are equipped with in-depth knowledge of your machines and have access to a comprehensive stock of spare parts, and components.
With our own team of directly employed technicians and regional authorised service partners, you can be sure that help is only a phone call away.
Our philosophy at MEIKO Service is to meet all of our customers ware washing and disinfection requirements, the customer expects and deserves quite simply the best service available.
“We offer probably the very best technical support in the Australian warewashing and disinfection industry“ says MEIKO’s National Service Manager Mark Jones, and that is because we deliver a very high percentage first time fix rate, combined with the most professional level of service, ensuring our customers are free to concentrate on running their core business in the knowledge that their warewashing and disinfection equipment is in the best hands.
PLANNED PREVENTATIVE MAINTENANCE (PPM)
Keep your machine in perfect running condition.
Your MEIKO equipment is a valuable investment. Like your most prized motor vehicle, it needs a regular maintenance to ensure the machine is performing at its maximum efficiency.
Customers can choose a scheduled routine maintenance programme that is suitable to their needs:
Additional benefits of the Elite Plan:
- All wearable parts fitted during service are free of charge.
- 15% discount on all machine components.
- 10% discount on normal working call-out & labour rates.
- 10% discount on out of hours call-out and labour rates.
Work undertaken during a PPM visit includes but is not limited to the visual inspection, functional test, and diagnostics of the machine parts and components.
Get in touch with us so we can help you choose the PPM programme that is right for you. Our service hotline is 1300 562 500.
YOUR BENEFITS
BREAK DOWN SUPPORT
MEIKO’s team of customer service operators are trained to deal with the most demanding service requests and problems – Morning, Noon, Night and of course weekends.
Our technical department is open for you 7:00 am until midnight on weekdays and 9:00 am to 6:00 pm on weekends.
SPARE PARTS
MEIKO technicians, and our service partners carry a comprehensive stock of spare parts and components and we operate spare parts warehouses in Sydney, Melbourne, Brisbane, Adelaide and Perth.
Our parts specialists quickly identify and dispatch requests for components on a same day bases, we can also arrange same day urgent courier dispatch if required.
All spare parts are dispatched the same day if ordered by 3pm.
All MEIKO components are offered with a guaranteed availability for 25 years from the date of the appliance manufacturer.