SERVICE FEATURES
MEIKO Australia offers a wide range of technical support for customers throughout Australia
Wherever you are based, a MEIKO factory trained technician or service partner is within easy reach. All are equipped with in-depth knowledge of your machines and have access to a comprehensive stock of spare parts, and components.
With our own team of directly employed technicians and regional authorised service partners, you can be sure that help is only a phone call away.
Our philosophy at MEIKO Service is to meet all of our customers ware washing and disinfection requirements, the customer expects and deserves quite simply the best service available.
“We offer probably the very best technical support in the Australian warewashing and disinfection industry“ says MEIKO’s National Service Manager Mark Jones, and that is because we deliver a very high percentage first time fix rate, combined with the most professional level of service, ensuring our customers are free to concentrate on running their core business in the knowledge that their warewashing and disinfection equipment is in the best hands.
PLANNED PREVENTATIVE MAINTENANCE - IT MAKES SENSE!
Here at MEIKO Australia we believe that a warewashing and disinfection machine is very similar to your most prized motor vehicle. It needs regular check up and maintenance to keep all the parts working together correctly and ensure it is efficient and dependable.
Having a regular preventative maintenance service helps ensure your warewashing and disinfection machine operates at an optimum level and always provides hygienic washing results. It also extends the equipment's longevity, reduces downtime, and prevents costly emergency repairs from occurring.
A planned preventative maintenance (PPM) programme from MEIKO offers the best after sales support within the Australian market. To keep your MEIKO machine performing to the optimum efficiency, a MEIKO technician will call at your premises by prior appointment and at a time that suits your particular needs. Our technicians will carry out a comprehensive check of the machine and will replace any wearable parts that will minimise any breakdowns, ensuring peace of mind, during your busy periods.
Maintenance Options
BRONZE | 2 visits per year | Basic PPM carried out at 6-monthly service intervals. |
| SILVER | 3 visits per year | Basic PPM carried out at 4-monthly intervals. |
| GOLD | 4 visits per year | Basic PPM carried out at quarterly service intervals. |
Please contact our highly professional team on 1300 562 500 to discuss which maintenance programme meets your needs. Remember, we are only a phone call away!
Break Down Support
MEIKO’s team of customer service operators are trained to deal with the most demanding service requests and problems – Morning, Noon, Night and of course weekends.
Our service department is open for you from 8am – 5pm Monday to Friday. However before, or after these hours, you will have access to speak to our highly trained service technicians who will advise if you require a service call.
Spare Parts
MEIKO technicians, and our service partners carry a comprehensive stock of spare parts and components and we operate spare parts warehouses in Sydney, Melbourne, Brisbane, and Perth.
Our parts specialists quickly identify and dispatch requests for components on a same day bases, we can also arrange same day urgent courier dispatch if required.
All spare parts are dispatched the same day if ordered by 3pm.
All MEIKO components are offered with a guaranteed availability for 25 years from the date of the appliance manufacturer.